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Member Profile

Karen Paulie (26 Yrs in the industry)
Contact Centre Customer Experience Manager
DSG
Past:Telesure
WesBank
Vodacom
8 Connections

 

NEW!

About Me, My Hobbies & Interests!

Thank you for the privilege to enter this awards process. Being as passionate about leading successful call centres, I would love to engage with other members within this industry as we need to learn from each other. Partnering brings about a sharing of knowledge. As much as working within contact centres has been my entire career of twenty-two years, I am still hungry for continuous improvement. Working with people and systems within contact centres really contributed to my resilience as a person and leader. The gratification I feel when a new call centre agent walks into my call centre, yearning for skills, guidance and development, knowing that I am able to mould a successful and skilled individual in the industry, is overwhelming.

Company Details

DSG offers integrated 24/7/365 On-Demand Customer Experience Services that delivers measurable results for an Always-On World.

DSG’s unique approach across the management of people, process and technology ensures that Customer Experience solutions delivered are effective and consistent across all communications channels. This implies that our strategic goal is that of remaining cost effective and flexible including a “pay per use” model.

DSG’s substantial investment in enabling technology, processes and skilled people, result in applying Customer Experience models that deliveries a predictable monthly cost base, underpinned by committed Service Levels and supported by skilled resources.

Our operating model has seen the implementation and execution of successful Customer and Digital Experience strategies that seeks to improve customer retention, reduce the cost of service, whilst leveraging digital enablement to enhance Customer Experiences.


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Pumza Menzi Merchants SA (South Africa)
(Verified Admin)
Brandon Meszaros Digital Solutions Group(Verified Admin)
Koketso Lesetedi Boyang Multichoice South Africa
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