Member Profile

Karin Sokul
Client Service Manager
TechTeam
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Company Details

Stefanini

IT Outsourcing services ranging from staffing to applications to Infrastructure support

(company social exchange program)

Editorial Contributions

Measuring Service Levels - How Should You Do It In Your Center?

We asked contact center professionals from around the world how contact centers should measure the level of service they give to customers – after all, isn’t customer satisfaction the true goal of any customer service center?
May 19, 2010 5:00 AM

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Tips For Improving Customer Service Through Staff

Sometimes, a simple word of advice is all it takes to improve customer service dramatically. We asked industry professionals for their top tips regarding personnel in relation to improving customer service, and we got many pearls of wisdom to share.
April 23, 2010 5:00 AM

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