He has been involved in the call center industry for 13 years. CCNEWS.pl, the largest and most popular vortal dedicated to the customer care industry in Poland for over 11 years. He managed many telemarketing projects for the largest mobile telephony operators, airlines and insurance companies. Recently, he was responsible for overseeing part of the process of issuing visas by US consulates for citizens of Poland, Russia, Belarus and Lithuania. He was also the director of customer service at one of the fixed and mobile telephony operators. Currently a journalist, running two TV programs on the internet TV. A long-term entrepreneur - currently the president of the board of Belocal Polska Sp. z o.o. A recognized industry expert, a keen observer of changing trends in customer service in business and public administration.