Few words about my experience: I have been working in Call Center business since 2009. I have launched more than 30 projects in Telecommunication, Utility, Airlines, E-commerce, IT, Research spheres. They are Telemarketing companies (BtoB/BtoC), Inbound Call Services, Surveys, etc. If you need any support in following questions: - How to boost efficiency of telemarketing companies? - Where to find efficient channel of hiring operators with different languages skills - How to reduce costs of call center and etc.? Please feel free to contact me. I'm always ready to support you in any questions.