I am a process driven, profit orientated and people focused individual. I am intensely passionate about customer service to further enhance customer experience as it relates to our industry and business.My 10 years experience within the telecommunications, banking,finance, automotive as well as Insurance industries stand me in good stead to operate within any industry in the contact center space.My primary focus and key strength has always been on exceptional process formulation and monitoring to assist the business in reaching it developmental goals and achieving profits.
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