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Member Profile

Keir Woolhouse (31 Yrs in the industry)
Commercial Director
miPerform
9 Connections

   

NEW!

About Me, My Hobbies & Interests!

Articulate, successful and ethical company director, management consultant and Non-Executive Director. Entrepreneur with more than 30 years' sales, management and consulting experience. A consummate networker with a strong grounding in contact centres, AI-based customer engagement technology, Workforce Optimisation (WFO) and enterprise-wide performance optimisation software and solutions. A leading authority on omnichannel 'interaction' (speech & text) analytics. Thought-leadership author and Keynote Speaker. Specialties: Contact centre solutions. Customer Engagement. Customer Service Experience. Customer Management. Operational Delivery. Customer Contact Strategy. Managed Services. Performance Optimisation. Multichannel/omnichannel. Channel Shift. Digital. AI. Workflow Management. Call & Screen Recording. PCI-DSS. Quality Monitoring. Speech & Text (interaction) Analytics. Voice biometrics. Natural Language Chatbots. Conversational Bots. Front- & Back-office Workforce Optimisation (WFO) & Workforce Management (WFM). Skills/performance correlation. Learning Management Systems (LMSs)/e-learning. Contact centre, branch/store & back-office. Hosted Telephony & Contact Centre. Customer Interaction Management (CIM). Customer Experience. Customer Journey. Voice of the Customer (VoC). Knowledge Base. FAQ. Interactive Voice Response (IVR). Cloud-based services (SaaS). Consultancy. Sales. Customer Service. Customer acquisition, retention and advocacy. Compliance. Optimum/Target Operating Model (O/TOM). DPA/GDPR. Recruitment, training, development and attrition management. Sales methodology. Business development. Proposition development. Go to market strategy. Senior Sales. Channel Management. Direct & Indirect Sales. Bid Management. New Business Sales. Account Management. Partner Engagement & Management. Board-level blue chip and SME client experience.

Company Details

miPerform
miPerform is transforming the way that businesses use data and technology to power their performance. Our cloud platform democratises business data and generates insights which enable individuals and teams to own their performance outcomes.

At miPerform we recognise the changing expectations employees have in their workplace and that empowering and enabling performers is the future of performance management. We equip individuals, teams and businesses with the information and tools that they need to drive self-propelled continuous improvement.

Our accessible and engaging platform brings together best practice methodologies in balanced targeting, peer-to-peer performance optimisation, subtle gamification, reward and engagement within a single framework that develops operational excellence and improves customer and commercial results.

We are passionate about sustainable performance improvement and are always happy to share our experiences, we would love to hear from you…
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