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Member Profile

Keir Woolhouse (37 Yrs in the industry)
Director
Woolhouse Consultants

   

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About Me, My Hobbies & Interests!

Highly articulate, successful and above all, ethical, UK-based consultative business development professional and, more recently, management consultant. Consummate executive-level networker with a strong grounding in Business Process Outsourcing (BPO), contact centres, back-office and retail/branch and enterprise-wide performance optimisation solutions.

Specialties: Contact centre solutions. Customer Management. Operational Delivery. Customer Contact Strategy. Managed Services. Performance Optimisation. Multichannel (multi-channel, omni-channel). Channel Shift. Workflow Management. Call & Screen Recording. PCI-DSS. Quality Monitoring. Speech & Text Analytics. Digital. Front- & Back-office Workforce Optimisation (WFO) & Workforce Management (WFM). Skills/performance correlation. Learning Management Systems (LMSs)/e-learning. Contact centre, branch/store & back-office. Hosted Telephony & Contact Centre. Customer Interaction Management (CIM). Customer Experience. Customer journey. Voice of the Customer (VoC). Knowledge Base. FAQ. Interactive Voice Response (IVR). Cloud-based services (SaaS). Consultancy. Sales. Customer Service. Customer acquisition, retention and advocacy. Compliance. Target Operating Model (TOM). Recruitment, training, development and attrition management. Sales methodology. Business development. Proposition development. Go to market strategy. Senior Sales. Channel Management. Direct & Indirect Sales. Bid Management. New Business Sales. Account Management. Partner Engagement & Management. Board-level blue chip and SME client experience.

Company Details

Woolhouse Consultants provides its clients with specialist sales and consulting resources on a fixed-term, rolling or ad hoc contract basis.

With regard to sales, our focus is on helping our clients to formulate and deliver the optimum strategy to grow revenues and market share in an ethical, profitable and sustainable manner. We work with both established companies and start-ups supporting their direct and/or indirect channels to market in the UK and globally. As applicable, we can provide highly experienced senior practitioners (including Sales Directors) to augment our clients' own resources covering all areas of sales including account management, bid support and pipeline development to exit strategy.

Our consultancy practice specialises in enterprise-wide performance optimisation, multichannel contact centre (in-house and outsourced), back-office and branch environments. We cover a diverse range of cloud (SaaS), premises-based and hybrid solutions including, but not limited to: front- and back-office Workforce Management and Workforce Optimisation, Voice & Data Recording (including PCI-DSS) and Analytics, Customer Interaction

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