Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Member Profile

Keir Woolhouse (31 Yrs in the industry)
Commercial Director
9 Connections



About Me, My Hobbies & Interests!

Articulate, successful and ethical company director, management consultant and Non-Executive Director. Entrepreneur with more than 30 years' sales, management and consulting experience. A consummate networker with a strong grounding in contact centres, AI-based customer engagement technology, Workforce Optimisation (WFO) and enterprise-wide performance optimisation software and solutions. A leading authority on omnichannel 'interaction' (speech & text) analytics. Thought-leadership author and Keynote Speaker. Specialties: Contact centre solutions. Customer Engagement. Customer Service Experience. Customer Management. Operational Delivery. Customer Contact Strategy. Managed Services. Performance Optimisation. Multichannel/omnichannel. Channel Shift. Digital. AI. Workflow Management. Call & Screen Recording. PCI-DSS. Quality Monitoring. Speech & Text (interaction) Analytics. Voice biometrics. Natural Language Chatbots. Conversational Bots. Front- & Back-office Workforce Optimisation (WFO) & Workforce Management (WFM). Skills/performance correlation. Learning Management Systems (LMSs)/e-learning. Contact centre, branch/store & back-office. Hosted Telephony & Contact Centre. Customer Interaction Management (CIM). Customer Experience. Customer Journey. Voice of the Customer (VoC). Knowledge Base. FAQ. Interactive Voice Response (IVR). Cloud-based services (SaaS). Consultancy. Sales. Customer Service. Customer acquisition, retention and advocacy. Compliance. Optimum/Target Operating Model (O/TOM). DPA/GDPR. Recruitment, training, development and attrition management. Sales methodology. Business development. Proposition development. Go to market strategy. Senior Sales. Channel Management. Direct & Indirect Sales. Bid Management. New Business Sales. Account Management. Partner Engagement & Management. Board-level blue chip and SME client experience.

Company Details

miPerform is transforming the way that businesses use data and technology to power their performance. Our cloud platform democratises business data and generates insights which enable individuals and teams to own their performance outcomes.

At miPerform we recognise the changing expectations employees have in their workplace and that empowering and enabling performers is the future of performance management. We equip individuals, teams and businesses with the information and tools that they need to drive self-propelled continuous improvement.

Our accessible and engaging platform brings together best practice methodologies in balanced targeting, peer-to-peer performance optimisation, subtle gamification, reward and engagement within a single framework that develops operational excellence and improves customer and commercial results.

We are passionate about sustainable performance improvement and are always happy to share our experiences, we would love to hear from you…


About us - in 60 seconds!

Search for Members

Contact List

Raj Wadhwani ContactCenterWorld
(Verified Admin)
Elif Diplen Birol ContactCenterWorld
(Verified Admin)
Yaseerah Amod
Jeff Kirchoff Call Adapt
(Verified Admin)
Ashish Bavishi SMSCloud Hub
(Verified Admin)
Inés Martinez Interactive Powers
(Verified Admin)
Todd Forden Telvista
(Verified Admin)
Showing 1 - 7 of 9 items

Twitter Feed

Submit Event

Upcoming Events

Europe's leading call & contact center event is now arriving at the U.S., showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world!

Disco... Read More...

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =