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Feyza Sahbaz Guzey
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Member Profile

Kelly Sigmon (12 Yrs in the industry)
CEO & Founder
KMS CX Solutions
     (Verified Admin.)
Past:United States Postal Service
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About Me, My Hobbies & Interests!

• Accomplished vice president level executive with demonstrated leadership skills to oversee large scale strategic initiatives from development through implementation at multiple levels of organization. • Keen understanding on integrating customer and employee experiences to create customer centric environment. • Proven track record of finding innovative solutions to bring key business objectives to realization in both operations and marketing roles. Results • Transformed CRM system across 31,000 locations and 4 contact centers and over 75,000 users, both managerial and bargaining unit. • Reduced call wait-times more than 50% and increased customer satisfaction rates by 55%. • Increased Interactive Voice Response system (IVR) call resolution rates to close to 78%. • Engineered the operational implementation of new point-of-sale system to over 31,000 Post Offices and 10,000 retail partner locations and over 40,000 users.

Company Details

Offering a unique delivery for operationalizing customer experience improvement at every touchpoint. Leveraging prior experience to offer customized customer service strategies, approaches, and improvements to a diverse portfolio of clients. Specializing in technology change management, increasing customer satisfaction, and leading organizational efficiencies and effectiveness.

About us - in 60 seconds!

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