As a leader, hiring manager, and director in the contact center, I have a passion for employee engagement and development. Since starting in my new Director role, I have partnered with multiple team members to assist them with taking the next step of their career including internal promotions within the call center and others that have transitioned to different parts of the organization. Being given the opportunity to share my best practices and tips for success amongst a group of team members feels rewarding and gives me great satisfaction. Not only have I received high accolades from my team, internal partners, and peers, I was awarded the top performance rating in the Company (typically only 5% or less receive this rating).
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