Dr. Kendall Williams is Sr. Vice President of Operations for Alert Communications; the nation's largest 3rd party legal intake call center. He has garnered 30 years of experience in key leadership roles for companies such as AT&T, and Nationwide Insurance. He specializes in building and revitalizing world-class contact centers, and subscribes to a “people first” mentality. He firmly believes that a people-led approach is the key to corporate success, since profits and stability are natural outcomes of a dynamic, engaged workforce whose values are aligned with organizational goals. Kendall holds several postgraduate qualifications, including a PhD in Industrial/Organizational Psychology from Northcentral University, an MA in Organization Management from the University of Phoenix, a BA in Organizational Behavior from National-Louis University, and a Certificate of Executive Leadership from Cornell University. He has taught a range of undergraduate and graduate courses at Penn State University, the University of Phoenix, and Fremont College. Kendall is passionate about developing authentic leadership strategies and dispelling hypocrisy from corporate cultures, which is what inspired him to write “Visions, Values, and Corporate Hypocrisy.” Among his most recent awards includes the Distinguished Alumni Award from University of Phoenix, the Leadership Impact Award from the Los Angeles Chamber of Commerce, and his appointment to the University of California – Santa Barbara Customer Experience Council. He currently lives in California, and is father to three young adults, Ryan, Reid, and Kayla Williams.