SP Data is a leading provider of contact center solutions and services to Fortune 1000 companies in the cable, telecommunications, financial services, logistics and energy sectors, taking care of their clients’ most valuable customers and complex problems. It offers customer service and sales solutions as well as social media customer service management and data analysis.Please Login (add)
CallRevu - If you have a phone tree, be sure you don't have too many options for the caller to choose from. Most callers can't remember more than 4 options. What may be a few seconds could be the difference between getting or losing a customer! #fixthephones
Verint - You have to educate the enterprise on the value the contact center provides and share the valuable data that they collect from the customers because they have a wealth of data in store there. So, I would do this a couple of ways. -Mila D’Antonio, Ovum Research
Calabrio - What is Sentiment Analysis? How does it work in the #callcenter ? Product Marketing Manager at Calabrio, Tammy Marinac, answers these questions and more in our latest blog: http://bit.ly/2QOAPiA .