I am the eMedia Product Manager within our Business Innovation Division for IHG. I created the Social Media Care Service Recovery Program representing our brands and hotels. I have been with IHG for over 20 years and have worked in many facets within the Call Center Operation including Reservations, PrioirtyClub and Guest Relations. When I'm not at IHG, I enjoy Travel and Skiing. I ride my bike to work several times a week during the summer.