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We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection of your brand promise, even in high-pressure, complex customer service scenarios.
               
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Editorial Contributions

Before implementing an outsourced customer service program, read these important tips.
May 24, 2017
 2040 
Author Kim Campbell, VP of Operations for Blue Ocean Contact Centers examines some of the pros and cons of having a dedicated team of agents handling queries specifically for your company, or whether it makes sense to go with a team of agents that has been cross-trained.
May 8, 2017
 2442 
Author Kim Campbell, VP of Operations for Blue Ocean Contact Centers examines the evolution of "work-at-home" agents in recent years and offers some insight as to why clients are now asking outsourcers about their "work-at-home" programs.
April 26, 2017
 2820 
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