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Member Profile

Kimberly Porter (14 Yrs in the industry)
Team Lead Supervisor
Computer Generated Solutions
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About Me, My Hobbies & Interests!

In my current position as Team Lead Supervisor at CGS, Inc. (outsourcing call center), I oversee two accounts with 18-19 direct reports. I meet and communicate directly with both clients (IBM-SMB & ITG Brands). I have strong communication skills which assisted me in boosting employee morale and decreased the attrition rate in both accounts. I form data reports, address trending issues/concerns with the clients, and schedule staffing needs in both accounts. Prior to my work at CGS, I worked for more than 10 plus years as an Outreach Director, Supervisor of Training, Community Program Coordinator, and served as an Administrative Assistant to the Executive Director for The Cypress Initiative (Center for Well-Being) a Non-Profit Organization. I managed more than 10-programs in 8-different facilities, supervised and motivated 2-3 dozen volunteers and independent contractors. I was responsible for recruiting new programs to new facilities, scheduling trainings, coordinating volunteers, cumulating and comprising data for grant sponsors and organizational needs, as well as, research and apply for new funding/grant opportunities to support the programs. I work well on a team or independently. I am goal focused and thrive under pressure. I am an amazing leader with the gift of connecting well with others on a deep level. My areas of experience include, but are not limited to: public speaking, client presentation, training, program development, outreach, grant writing/research, marketing/sales, customer service, networking, office administrator (skilled in Word, Excel, Power Point, Access, etc.). I am completely open to trying new ideas, learning new skills, and will prove to be an asset to your company.

Company Details

For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet clients' complex, multi-dimensional needs and support clients' most fundamental business activities. Headquartered in New York City, CGS employs more than 7,500 professionals across North America, Latin America, Europe and Asia.

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Missy Chaiet CGS(Verified Admin)
Diana Dita CGS Romania
Daniel Muha Computer Generated Solutions Romania
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