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Chai Domingo
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Member Profile

Kivanc Solak
Planning & Contract Manager
Vodafone Turkey
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NEW!

About Me, My Hobbies & Interests!

Provide world class call routing solutions to maximize efficiency and minimize operating costs. Expanding reporting capabilities to assist in managing  agents, teams and business to achieve sales and customer.
I have been working since 2003 in Customer Operations sector with my Planning & Reporting & Data Analytics Team to deliver best solution.

* Call Center Planning
* Budget Planning (OPEX and Capex)
* Outsourcing
* Cost Reduction & Control
* Ownership of Customer Services Productivity
* Workload & Workforce Analysis
* Analyzing Headcount Need and Preparing Cost Models       
* Agent Performance Calculation and bonus system
* Strategic & Tactical Business Planning
* Executive Decision Support
* Demonstrated ability to lead a team as well as work as a team member.
* Churn Management  , Winback and Save Desk
* Six Sigma Experience (Process Improvement and talk time decrease project)
* Establish reporting infrastructure according to business need
* Ad hoc reporting
* Experience in managing, motivating and coordinating team member

Company Details

Established in 1994 to operate in the Turkish mobile telecommunications sector, Vodafone Group became a mobile operator under the name Vodafone Telekomünikasyon A.Ş. on May 24, 2006. Now the second largest mobile operator in Turkey, Vodafone has 23,000,000 subscribers. As England's first GSM carrier, Vodafone made the first mobile phone call on Jan. 1 1985. Vodafone Group Plc is the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States through the Company's subsidiary undertakings.
           

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Elif Diplen ContactCenterWorld
(Verified Admin)
Alper Alten Vodafone Turkey
Ilker Ustuner Vodafone Turkey
Barlas Dincer Vodafone Turkey

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