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Member Profile

Krishna Prasad (4 Yrs in the industry)
Consultant Sales
Pointel INC
15 Connections

 

NEW!

About Me, My Hobbies & Interests!

Primary responsibility is to source RFP’s, RFI’s for Call Center, Contact Center, IVR & CRM requirements. To analysis these RFP’s and then prepare RFP responses for the same. To give feedback to the Management of upcoming bids from various portal sites. To apprise them of Competitor’s activities and new development taking place in the Call Center, IVR market space. Recently began to use Lead management tools like LinkedInSales Navigator, Sendinblue, Hunter.io to generate specific leads.

Company Details

A certified Genesys partner specialized in improving customer experience by building contact center solutions. We offer the following solutions to our customers based on their business demands and technical needs.

CMS - CMS is a comprehensive tool for audit and change management automation. CMS provides the ability to manage change and helps to isolate and resolve issues quickly. CMS helps to identify issues proactively and address them before it causes an incident.

DCCM - DCCM empowers front-line supervisors and managers who are responsible for customer experience to manage contact center efficiently. DCCM puts the controls in the hands of frontline managers, WFM analyst, command center folks to act the speed of business.

Genesys Adapters- Pointel has created Genesys Adapters for the CRM and Customer Data (CX) Platforms, so that agents can have a unified desktop experience, and the customers have a more streamlined and intelligent engagement when interacting with your company.

❯❯ Genesys Workspace Salesforce Adapter - Pointel’s Workspace Adapter for S


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