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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
If you share my passion for AMAZING CUSTOMER EXPERIENCES, I'd love to connect with you!
I love what I do! Everyday I have the pleasure of successfully helping Call Centers manage the balance of Customer Experience, Employee Engagement and Operational Efficiency. I can't think of any one sentence that would better describe my life passion! All three elements fit together like a puzzle, without one you will never have a successful Call Center. And most important without great customer experiences, you won't have a business.
Using my 25 years of experience leading world class call centers, I am now focused on developing more efficient and effective training resources and tools to be used in call centers to develop the skill set of your customer service representatives. Tools that help improve Customer Satisfaction and your Call Quality, that deliver more effective new hire Training Curriculum, or that make adopting soft skills easier.Please Login