Our Prestigious 2018 Global Contact Center, Customer Service and Help Desk Awards close for entry soon!
If you want to represent the BEST in your nation in the 13th annual awards make sure your entries are submitted by 15th January 2018* (or 31st Jan if you are a corporate member or go for the premium award program)FIND OUT MORE
* note entry dates are based on where your center is located
If you share my passion for AMAZING CUSTOMER EXPERIENCES, I'd love to connect with you!
I love what I do! Everyday I have the pleasure of successfully helping Call Centers manage the balance of Customer Experience, Employee Engagement and Operational Efficiency. I can't think of any one sentence that would better describe my life passion! All three elements fit together like a puzzle, without one you will never have a successful Call Center. And most important without great customer experiences, you won't have a business.
Using my 25 years of experience leading world class call centers, I am now focused on developing more efficient and effective training resources and tools to be used in call centers to develop the skill set of your customer service representatives. Tools that help improve Customer Satisfaction and your Call Quality, that deliver more effective new hire Training Curriculum, or that make adopting soft skills easier.Please Login (add)