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Member Profile

AMBASSADOR
EXECUTIVE MEMBER
Lance George (7 Yrs in the industry)
Managing Director
SONKAY
     (Verified Admin.)
Past:Webhelp SA
32 Connections

 

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About Me, My Hobbies & Interests!

I am almost 20 in the industry and still loving the thrill of it. The landscape has changed since I started, but there's one question that is STILL CONSTANT, "How will it impact the Customer Experience". This should be the primary question when looking at Contact Centre Environments and analyzing if the operation is functioning optimally and efficiently. This will also help you decide if you should keep existing systems and processes, or if you should look at deploying new Technologies and revising/updating processes. I enjoy looking in as an "outsider", and helping Companies navigate through the potential "darkness" of legacy and fear of change to the "brightness" of technologies, systems and processes that show reward through various degrees of ROI, when they are committed to the Investment. I believe EVERY business has good intention to ensure that their Customers Experience with their organization is of a high standard and is ALWAYS satisfactory. However, this does not always prove to be true, and many company's work on strategies and plans to drive excellent Customer Experiences, and they do not achieve constant success. This I believe, is a symptom of the company being too close to the "problem", and is where I would love to come and engage and see how I can, from an "outsiders" view point, help to improve and ultimately Elevate your Customers Experience CONSISTENTLY

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Editorial Contributions

Working From Home - Exclusive Interview With Lance George from SONKAY
April 17, 2020 5:00 AM
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In the midst of the COVID-19 pandemic, we asked how does working from home work or not!
April 1, 2020 5:00 AM
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Industry Champion Comments

Latest Voter Comments - why they want this individual to win!
I have worked with Lance George in the call centre industry for a few years now. He is definaty an a...
November 16, 2020 5:23 PM
Lance is a highly experienced South African call centre specialist, and deserves the recognition and...
November 16, 2020 3:19 PM
I have not known Lance long but so far he has assisted us with sourcing 2 solutions and has given va...
November 14, 2020 8:47 AM
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