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A certified Genesys partner specialized in improving customer experience by building contact center solutions. We offer the following solutions to our customers based on their business demands and technical needs.
CMS - CMS is a comprehensive tool for audit and change management automation. CMS provides the ability to manage change and helps to isolate and resolve issues quickly. CMS helps to identify issues proactively and address them before it causes an incident.
DCCM - DCCM empowers front-line supervisors and managers who are responsible for customer experience to managing the contact center efficiently. DCCM puts the controls in the hands of frontline managers, WFM analysts, command center folks to act at the speed of business.
Genesys Adapters- Pointel has created Genesys Adapters for the CRM and Customer Data (CX) Platforms, so that agents can have a unified desktop experience, and the customers have a more streamlined and intelligent engagement when interacting with your company.Please Login