High energy, results and detail-oriented, innovative, travel, financial services, credit card, telecommunication, high tech, and customer service marketing/consulting executive with more than 2 decades years of demonstrated achievement in all phases of business growth and development. Extensive knowledge of the global outsourced contact center / business processing. Demonstrated bold, dynamic leadership that consistently increases clientele’s share of market, improving quality of service and decreasing cost through a transformational approach . Creative problem solver and seasoned presenter at the C-Level. Innate ability to think outside the box, understand client's business drivers, and implement procedures and processes to provide solutions and achieve results.