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Member Profile

Leanne Onstott
Senior Director Customer Sales & Service
Art.com
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About Me, My Hobbies & Interests!

Extensive career in the call center industry which started out of college with American Express on the phones, assumed supervisory and manager roles at American Express in Florida and North Carolina, moved into project management and Director of Project management with focus on call center re-engineering. IPQC (International Product Quality Center) conference speaker on centralized scheduling for multiple location call centers, worked with TCS to develop best selling software application to maximize resources across multiple locations. Lured by the early potential of the Internet did a start up selling home furnishings on the internet that did not survive the dot bomb, returned to American Express focusing on the ability to leverage six sigma tools in the prediction of associate based customer satisfaction and associate decision impact on increased revenue. Principal in a consulting firm that supported evaluation and implementation of opportunities for both proprietary and outsourced call centers for major brands. In 2006 accepted an opportunity to work for ART.COM a company that focuses on our customers and delivers amazingly beautiful products worldwide.

Company Details

WE LOVE ART. Art.com Inc. is a leading authority in wall décor and the world’s largest online retailer of posters, prints, and framed art. We opened our virtual doors in 1998 and over time have helped more than 10 million customers in over 120 countries decorate their walls.
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Editorial Contributions

Leanne Onstott with Art.com took the time to speak with ContactCenterWorld.com regarding her experience at the Top Ranking Performers conference in Orlando. Onstott opens up about the relationships and opportunities created at the event.
August 15, 2014 5:00 AM

Raj Wadhwani | ContactCenterWorld.com

What a fantastic speaker and representing an amazing company - check out Art.com!

August 20, 2014 9:50 PM EST
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