Extensive career in the call center industry which started out of college with American Express on the phones, assumed supervisory and manager roles at American Express in Florida and North Carolina, moved into project management and Director of Project management with focus on call center re-engineering. IPQC (International Product Quality Center) conference speaker on centralized scheduling for multiple location call centers, worked with TCS to develop best selling software application to maximize resources across multiple locations. Lured by the early potential of the Internet did a start up selling home furnishings on the internet that did not survive the dot bomb, returned to American Express focusing on the ability to leverage six sigma tools in the prediction of associate based customer satisfaction and associate decision impact on increased revenue. Principal in a consulting firm that supported evaluation and implementation of opportunities for both proprietary and outsourced call centers for major brands. In 2006 accepted an opportunity to work for ART.COM a company that focuses on our customers and delivers amazingly beautiful products worldwide.
PROGRAMMING COMING SOON!
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💜March 2, 2021 9:34 AM EST
AwesomeMarch 2, 2021 9:35 AM EST