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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
• Manage day to day running of the campaign covering all Key Performance Areas • Manage Talk Time through team leaders • Manage attendance through the Team Leaders with the assistance from HR • Develop team leaders with assistance from Training Department • Maintain discipline, recommend and administer corrective action according to policy and procedures. • Ensure team leaders keep proper documentation on all agents in the team. • Responsible for the planning and management of leave rosters in ...Please Login