Businesswoman, speaker, mentor and executive coach: Founder and CEO of FuturePeople. Tertiary qualified in HR and Psychology, University of Sydney. Member of AHRI and ATA, as well as CEO Institute. Honorary Fellow of CSIA. Fellowship with the Recruitment Consulting Services Association (RCSA). Genos Emotional Intelligence (EI) Accredited. Passionate about the role of the contact centre in driving customer engagement and helping contact centres serious about engaging their customers get the most out of their people by maximising employee engagement.