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Member Profile

Linda Simonsen
Founder and CEO
FuturePeople
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Company Details

At FuturePeople we're passionate about the role that contact centres play in customer engagement; creating brand advocates in each and every interaction. Our focus is on the people aspect of contact centres: helping organisations serious about customer engagement, find, select and engage the very best people for their contact centres.

Over the past ten years as contact centre specialist we've evolved in relation to the industry's changing needs; diversifying into research and training for frontline agents, team leaders and managers. Of course it all starts with having the right people, so our 8 step futurefit recruitment methodology for contact centres remains a the forefront of our offerings.

Specialties: Recruitment Strategy Design for Contact Centres
Recruitment Process Engineering for Contact Centres
Talent Sourcing for Contact Centres
Utilising Emotional Intelligence (EI) in Contact Centre Recruitment
Developing Emotional Intelligence (EI) of Contact Centre Leaders
Executive Coaching & Mentoring

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