Lisa Marie Smith, owner and CEO of Smith Business Services, LLC, is a project management and contact center consultant with twenty years of experience in the industries. Ms. Smith is a PMP certified project management professional, a PMI-SP certified scheduling professional, and a PMI-RMP certified project risk management professional through PMI. Ms. Smith is a MCTS (Microsoft Certified Technical Specialist) for Managing Projects with Microsoft Office Project 2007, for Enterprise Project Management with Microsoft Office Project Server 2007, and for Managing Projects with Microsoft Project 2010. Ms. Smith also holds CompTIA™ Project+ certification, and serves CompTIA™ as a Subject Matter Expert for the Project+ certification. During Ms. Smith’s career, she managed the startup of four contact centers for three organizations. Ms. Smith's experience spans a variety of industries including application development, customer service, government contracting, information technology, manufacturing, market research, retail, sales, and social science research. Under contract, Ms. Smith performs as a project management instructor with a leading IT and professional skill training organization. Other contracts include work specifically in the areas of process improvement through effective project management practices and contact center operational improvement based on Ms. Smith’s extensive experience. Ms. Smith has an extensive educational background that includes master degrees in Business Administration, Project Management, Human Resource Management, Information Systems Management, and Network and Communications Management. Ms. Smith's education complements her strong, diversified experience in the project management and contact center industries.