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Best Contact Centers in the World - Global Contact Center Masterclass Best Practice Conference Hear from and network with the elite contact center professionals from all over the World. All are 2017 Award Winners! as they share knowledge and information on key areas for contact center managers and executives
a globally recognised customer service and call centre training organisation with students in 14 countries. We are headed in the United Kingdom and have our regional offices for Africa based in South Africa. We strive for customer service excellence and efficient call centre management. We aim to offer the highest standard of professionalism in all aspects of customer service globally through offering accredited call centre and customer service certification. Besides offering various academic and certification programmes, CICM publishes the monthly journal “The Customer” which is distributed globally with contributions from leading international industry thought leaders, academic and research institutions. We believe in building quality partnerships and use our operational expertise to create value for our members, partners, stakeholders and industries at large. Each year CICM rewards leading organisations and individuals excelling in customer services in Africa through its prestigious Services Excellence Awards Please Login