Member Profile

Company Details

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

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Editorial Contributions

Open Standards Help Speech Recognition Systems Flourish

Almost every industry can benefit from speech; many common applications are now being speech-enabled, setting off a new preference of speech over traditional IVR services.
July 23, 2004 5:00 AM