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Ludy Reyna
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About Me, My Hobbies & Interests!

Ludy Reyna has over 25 years of progressive Contact Center industry experience and currently holds the position of Deputy COO, Customer Care at Rail Europe, Inc. Before being promoted to Deputy COO in January 2015, she held various positions at Rail Europe that always included customer facing and support roles. Based in Rosemont, IL., she manages global Operations for Rail Europe as well as it’s award winning, ISO certified Contact Center with a staff of 70 which increases to well over 100 throughout the company’s peak season.

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Since opening shop in New York City in the 1930’s, we’ve become the leading authority of European rail in North America, representing more than 35 European railroads. We currently help more than one million visitors each year discover the rich heritage and scenic landscapes of Europe by train. And we’re privately held, with the French National Railroads (SNCF) and the Swiss Federal Railroads (SBB) as majority shareholders. Whether you want to experience the modernity of Western Europe or explore Eastern Europe’s emergence as a new destination, we can get you there. With ease and expertise.
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