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Função: Junior Coordinator • Calculo mensal dos pontos relativos à atividade resultante das angariações (FE e TB) para efeitos de pontos do EDP Ligações. • Controlo da produção diária com vista a deteção de eventuais desvios ou quebras de produção e aumentar a eficiência dos recursos. (1 Hora) • Analise de escalas de recursos (previsões) com o objetivo de minimizar o impacto de férias e folgas como garantia dos SLA´s • Criação de escala mensal para trabalho ao fim de semana (Assistentes e Supervisão) • Comunicação da escala de disponibilidade (Semanal - sexta-feira – no período de inverno) • Reestruturação de folgas, após elaboração de escalas de fim de semana, que permitam o equilibro dos RH em consonância com trafego. • Definição de objetivos individuais de supervisão • Garantir o cumprimento das normas de conduta • Avaliação do modelo de proficiência por colaborador (detalhe da performance do assistente) para eventual redefinição da sua prioridade. Gestão e controlo da equipa de supervisores Controlo de indicadores e objetivos Gestão de pausas, horas de almoço (conforme níveis de serviço) Preparação do relatório interno (entregue às 7h) Preparação, desenvolvimento e controlo de indicadores Análise do estado e necessidade de formação Análise do VOC Preparação das reuniões mensais e quinzenais com EDP

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ManpowerGroup is an American multinational human resource consulting firm headquartered in Milwaukee, Wisconsin, USA. Manpower provides recruitment and assessment, training and development, career management, outsourcing, and workforce consulting. Founded by Elmer Winter and Aaron Scheinfeld in 1948, the company was acquired by Blue Arrow of Britain in 1987, but became independent again in 1991.
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