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Member Profile

Luis Guardado (10 Yrs in the industry)
Regional Director - PMO and Business Development
OneLink BPO El Salvador
     (Verified Admin.)110 Connections

 

NEW!

About Me, My Hobbies & Interests!

Professional with 11 years of proven experience leading Project Management Offices (PMO) across de LATAM, serving in different multinationals as HSBC, TELUS and United Nations, in this last experience, responsible for the Presidential Strategy Implementation. Since 2014 working as Regional Director of PMO and Business Development for Onelink, being responsible of the design and flawless execution for the company Corporate Strategy, generating value through the regional Project Portfolio Implementation and Commercial- Business Development efforts across the region (6 countries – México, Colombia, Brazil, Guatemala, Nicaragua, El Salvador). Since 2018 Co-leading The Corporate Innovation and Digital Transformation Unit along with CIO. Mastery in Finance, Business Administration and Innovation, rescue and recovery of projects methodology expert. In addition, serves as speaker and university teacher since 2008 providing Strategy, Portfolio and Project Management, Business development, Design Thinking and Neurosemantic lectures. Also represents several boards of educational institutions and NGO´s dedicated to promoting knowledge sharing, entrepreneurial projects and social assistance focused to provide help to communities in need. Experience in the industry at glance: • Telus International. Regional PMO Manager 2011 -2012 o Implementing 4 new sites in 3 different countries, aprox. 1,200 workstations • GETCOM BPO. Regional PMO Manager and Business Development 2012 -2014 o Implementing 4 sites in 2 different countries, aprox 3,000 workstations o Launch company from scratch and the complete Value Chain • Onelink BPO. Regional Director, PMO and Business Development 2014 – today o Implementing 16 sites, in 6 different countries, apox 14,000 workstations o Launch company from scratch and the complete Value Chain

Company Details

OneLink is a partner in outsourced omnichannel customer experience services. Our purpose is to revolutionize the BPO industry through innovation, entrepreneurial spirit and a happiness culture generating value for our associates, clients and the community.

Our results are a combination of our people, digital offerings, and intelligent automation. Every day we work to maintain a happy and healthy environment that promotes personal and professional growth within the organization which leads to better customer interactions. Our digital and automation solutions are created not only by a tenured development team but supported and improved by our operations leadership.

Located throughout Latin America and supporting brands in the US, Latin America, and Europe, our values of Happiness, Leadership, Engagement, Innovation, Excellence, and Solidarity are the basis for which we approach our work and life.

           

About us - in 60 seconds!

Personal Awards

ContactCenterWorld - Top Ranking Performers Awards Americas 2021: Ranked #1 for Best Project Manager
(view more)

September 30, 2021 5:00 AM
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Raj Wadhwani ContactCenterWorld
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Наталия Золкина Telecontact
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