Luke is one of the top 25 global influencers and thought leaders on customer experience and employee engagement. His rebellious, unconventional approaches have been attributed to him earning such titles. But it’s his combination of vision, high energy, audacious creativity and mischievous execution that makes him an inspiring and refreshing keynote speaker, podcaster and blogger. Featured in numerous publications including The Wall Street Journal and The Australian. He studied design thinking at D.school, Stanford University and is a certified LEGO® Serious Play® facilitator.