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Member Profile

Lyle Heineman (27 Yrs in the industry)
Vice President of Global IT Solution
Sitel US

   

NEW!

About Me, My Hobbies & Interests!

Executive expert in the planning, design and delivery of cost-effective, high-performance information technology infrastructures which address complex business challenges. * Developed and managed highly effective technical teams that are customer centric and fiscally responsible. * Lead the selection, deployment of new sellable products * An articulate speaker with the innate ability to communicate technical concepts to both technical and non-technical audiences. * Strong crisis management, trouble-shooting, problem-solving and negotiating skills in a complex, multi-platform environment. * Adept at investigating all new and cutting edge digital technologies in the technical support and customer care industry to enhance the customer experience (CX), increase sales, and lower per contact costs.

Company Details

Sitel US
As caring for customers becomes the differentiator that drives consumer engagement and spend, Sitel is advancing its position as a worldwide provider in outsourced customer experience innovation.
With over 30 years of industry experience, Sitel’s 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries.
Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences.
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