Executive expert in the planning, design and delivery of cost-effective, high-performance information technology infrastructures which address complex business challenges. * Developed and managed highly effective technical teams that are customer centric and fiscally responsible. * Lead the selection, deployment of new sellable products * An articulate speaker with the innate ability to communicate technical concepts to both technical and non-technical audiences. * Strong crisis management, trouble-shooting, problem-solving and negotiating skills in a complex, multi-platform environment. * Adept at investigating all new and cutting edge digital technologies in the technical support and customer care industry to enhance the customer experience (CX), increase sales, and lower per contact costs.