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Lynn Diegel | Personal Profile
Lynn Diegel is a senior-level customer service / call center / contact center operations leader who builds customer care organizations that deliver world-class customer support and sales.
She has defined and implemented contact center solutions and led customer support operations for complex sales and service teams, large multi-site operations, and international customer operations.
Having created customer contact center operations for startups and high-growth enterprises, as well as in traditional corporate call center environments, she's led high performance teams to improved service levels and increased revenues, while also improving the quality of customer interactions.
Lynn's experience includes significant technology leadership, having led the design and launch of numerous on-premises and cloud-based CRM, call center applications and desktop tools.
■ Customer care management driven by customer satisfaction monitoring.
■ Leading contact center teams and staff development; managing team scaling and growth.
■ Connecting technology and operational process improvements to business results.