Lynnette Morris is the managing member of The Contact Centre Coach and Academy, providing specialist contact centre consulting and operational management skills development services, with 22 years of experience in the contact centre, service and sales industry in multiple industry sectors, across 17 countries in Africa, Netherlands and for a Bahrain operation. Lynnette provides specialist contact centre services that will improve the service delivery, performance levels and reduce operational costs by implementing proven methodologies and best practices
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