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Madeleine Penney (12 Yrs in the industry)
VP Sales
PR Artistry
     (Verified Admin.)2 Connections

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About Me, My Hobbies & Interests!

A PR and Marketing professional with experience in working for clients in the contact centre industry for over 12 years.

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A fresh approach to IT PR and Content Creation that focuses on deliverables.
Whether you are looking to scale up, expand, move into new markets or sectors, or in preparation for attracting new investors, whatever your goals, PRA has the experience and skills to provide help, guidance and a useful extra pair of hands.

We have over 25 years’ experience in the tech sector and we are still excited by the pace of change and innovation. We can quickly understand the essence of your business and what makes your products and services uniquely compelling.

We don’t just create content we promote it and provide a monitoring service to measure success.

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Editorial Contributions

Calabrio, a workforce performance company, has identified a direct correlation between contact centres, brand loyalty and brand revenue.
September 19, 2022 7:59 AM
 298 
As customer experience management tops the business agenda, the spotlight falls on contact centres and agents take centre stage. Magnus Geverts at Calabrio shares his essential guide to Good Customer Service.
September 14, 2022
 1187 
Smart resellers are already adding significant value and stickiness to their contact centre deals with innovative workforce engagement management (WEM) solutions and it’s time to join them says Pippa Rhys at Calabrio. Just be sure to check the label: is it true or fake cloud?
July 25, 2022
 1531 
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Mary Phillips PRartistry Ltd

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When properly utilized, few contact center software platforms can outperform Workforce Management in... Read More...
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