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Madeleine Penney (12 Yrs in the industry)
VP Sales
PR Artistry
     (Verified Admin.)2 Connections

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About Me, My Hobbies & Interests!

A PR and Marketing professional with experience in working for clients in the contact centre industry for over 12 years.

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A fresh approach to IT PR and Content Creation that focuses on deliverables.
Whether you are looking to scale up, expand, move into new markets or sectors, or in preparation for attracting new investors, whatever your goals, PRA has the experience and skills to provide help, guidance and a useful extra pair of hands.

We have over 25 years’ experience in the tech sector and we are still excited by the pace of change and innovation. We can quickly understand the essence of your business and what makes your products and services uniquely compelling.

We don’t just create content we promote it and provide a monitoring service to measure success.

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Editorial Contributions

In these uncertain economic times, how do we nurture agents to secure revenue? Recent research shows consumers believe there is a direct correlation between contact centres and brand loyalty. Magnus Geverts of Calabrio discusses what organisations can do to support their frontline staff.
November 23, 2022
 508 
Despite a rise in digital interactions, the phone call still holds a special place in consumer hearts. Graeme Meikle at Calabrio highlights 3 areas to make sure agents are speaking your customers’ language.
October 31, 2022
 743 
Calabrio continues to attract talent as the cloud contact centre landscape evolves
October 26, 2022 3:26 AM
 345 
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Raj Wadhwani ContactCenterWorld
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Mary Phillips PRartistry Ltd

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When properly utilized, few contact center software platforms can outperform Workforce Management in... Read More...
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