Mahmoud Refaat | Personal Profile from ContactCenterWorld.com

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About Me, My Hobbies & Interests!

As a confident communication performer, with 12 years hands-on comprehensive experience in passive, active networking, I strongly (and proudly) believe that I’m one of those “ambidextrous” capable to deploy and administrate dependable telecom voice network; that can allow your business adopt quickly enough to respond to new challenges or seize new opportunities.

Company Details

Xceed

Xceed is a global provider of quality, multi-lingual Business Process Outsourcing services and is engaged in managing extensive outsourcing and leasing agreements with key government accounts and Fortune Global 500 companies.

We are one of Telecom Egypt companies that were established in 2001 to act as the IT arm for Telecom Egypt, the incumbent operator.

We started our first Call Center operation in 2003 with a Contact Center in Smart Village, Cairo, Egypt; Now; we reached seven sites within Egypt and one site in Morocco with an operating capacity of more than 8000 web-enabled, multi-channel workstations.

Proudly managing various international & local programs; providing them with wide array of customer care services in different languages.

Our languages range from Arabic, English, French, German, Spanish, Italian, Portuguese & Russian.

Our OMNI Channel Solutions ranges from; Voice, IVR, Email, Web Chat, and Social Media Support.