Currently working at DHL Express as National Customer Service Manager. Having experience of working in diversified industry (including FMCG, Telecom and logistics) mostly in Sales and Marketing roles. Believes that motivated people is the key to success of a working team and empowerment make them more responsible. Positive approach in all situations to be possessed by individuals as well as to be driven down the team. Have special interest in providing training, process/efficiency improvement tools, people development and career guidance.