Over 16 + years of experience in Performance Management, Culture Transformation, Internal and external Communication, People development and Stake Holder Management, Leadership experience in Healthcare Setup, Telemedicine, Customer service, administration and Business Development. * End to End Healthcare Domain experience of over 9 years * Extensive engagement with Governments in a PPP mode * Healthcare Development * Extensive association with Two of the Most successful Innovations in Healthcare Delivery in India (EMRI) Emergency Medical Research Institute & PSMRI (Piramal Swashtya Management Research Institute) Excellent leadership, communication, team building, strategic planning, and problem solving skills qualities. Recognized for having the ability to develop client-focused organizational cultures resulting in significantly higher customer satisfaction and revenue generation Sixteen Years of customer Service management experience, including as team leader, process manager, and senior Operations manager, in the field of Healthcare Setup, Telemedicine, Customer Service, BFSI, E-Commerce, Software Development industries and Business Development. My experience to date has equipped me with a multitude of relevant skills in not only in running Customer Service center but also in running core areas of any operational setup. I consider myself to be a flexible minded individual who is capable of working in a fast paced and ever changing environment and who is eager to learn about the latest business trends platforms and technologies as they emerge. As a prolific trouble shooter, I am comfortable with tackling problem right through from detection to resolution. Currently handling projects worth 40 Cr (6.5 Million US Dollars) I have ability to create and present an excellent image of the company and its services to customers, and to coordinate and communicate well with clientele and management at all levels
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