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Member Profile

Marilyn Romero-Ventenilla (11 Yrs in the industry)
Senior Director - Communications & Marketing
Teleperformance Philippines



About Me, My Hobbies & Interests!

• A marketing communications professional with over 27 years' experience in delivering key organizational and brand messages using various media and technology solutions • Experienced in leading communication initiatives in a fast-paced, culturally sensitive, and globally distributed employee environment • Ability to balance numerous projects with multiple deadlines, while maintaining a perspective on long-term goals • Strong people management skills, with demonstrated ability to think independently and act collegially

Company Details

Samsung’s Customer Experience Contact Centre in Teleperformance Philippines has been delivering support to UK and Eire customers via voice, email, back office and chat channels since early 2015. The program started with a team of 60 and due to its success has seen growth with a team size now of almost 500 colleagues. The team supports the full breadth of Samsung’s product offering, ranging from TV to Mobile Phones, to Home Appliances and other products.
The shared commitment of Samsung and Teleperformance towards delivering outstanding customer experience has led to steady growth year on year, top ranking KPI performance, and admirable employee satisfaction. Also the utilization of technology to ensure high satisfaction and first time resolution.
The Teleperformance-Samsung relationship is built around genuine partnership and trust; partnered together in building meaningful activities such as outreach programs, workshops, trainings and employee engagement.


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