Osorce (BPO) is a full service business process outsourcing call centre, offering both inbound and outbound call centre services like customer support, data entry, lead generation, telesales, technical support and all other business process outsourcing services as per client requirements. With competition rising, businesses/companies also need to focus on what will keep the customer satisfied. Our solutions and effective call centre strategies are here to ensure that business/companies run smoothly, effectively, and at a low cost.
CUSTOMER CARE AND SUPPORT
Product Warranty & Support: Osorce inbound call centre agents will efficiently answer your customers enquiries about your Products and Services to ensure customer satisfaction and retention.
International agents are typically the most cost effective for responding to Product Operational and Warranty issues. The only exception to this rule would be with ‘High Ticket’ luxury items, or products requiring Australian ‘local knowledge’, in which case the higher cost of an Australian agent might be necessary in order to meet the ‘Customer Satisfaction’ KPI.Please Login (add)