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Member Profile

Mark Gallen (28 Yrs in the industry)
Director - Sales & Service
TactiCall Recruitment Services
     (Verified Admin.)
Past:Kelly Services
1 Connection


About Me, My Hobbies & Interests!

My expertise is in the recruitment of talented customer focussed professionals within Contact Centres, Call Centres and any role that affects Customer Experience including social media support and development. As a result of my passion for all things recruitment I established TactiCall Recruitment in 1998 with my business partners.



Since our inception TactiCall have supported some of the biggest brands internationally and within Australia across private and public sectors. We have established long term partnerships through understanding our client’s business and culture and matching high quality candidates in roles that span, customer service, sales, claims and social media in contact centre environments at all levels. I have a wealth of experience in recruiting specialist roles in Quality, Workforce Management, Business Analysis, Project Management, Recruitment, Learning and Development and Management.

Company Details

TactiCall has been at the forefront of customer experience and contact centre recruitment in the Australian market since 1998.

We use our extensive industry and candidate market knowledge to provide clients with customer experience, call and contact centre, claims and administration recruitment services across all industries.

We are committed to providing superior service by utilising measurable, quality focussed recruitment processes, and gaining a thorough insight and understanding of the environments for which we recruit.

With our extensive experience in the recruitment of customer service, sales and administrative specialists at all levels, we have enhanced the performance of many of Australia’s leading organisations and some of the world’s highest profile brands.

TactiCall is a member of the RCSA (Recruitment Consulting Services Association) and is an active member of the ATA (Australian Teleservices Association).

Recruitment (Temporary, Permanent, Modular), Process Design, Management, Leadership and Specialist roles, Call / Contact Centre, Customer Service, Customer Experience, Telesales, Claims Support, A


CCW Team

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