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Member Profile

Mark Winter (4 Yrs in the industry)
Marketing Manager
Premier CX
1 Connection


Company Details

Working with many contact centres world wide, and many brands, Premier CX are a customer experience agency. As a providers of audio and visual solutions, Premier CX work to reduce costs and increase customer contact opportunities, for contact centres across every sector.


Editorial Contributions

Personalisation has become the top CX buzz-word in the call centre world. Historically, everyone in the same queue has heard the same music and messaging, however relevant or not. Premier CX's exciting new innovation, eMOHtive®, provides streaming audio to each individual caller - opening a world of...
July 30, 2020 7:47 PM
All Contact Centres can benefit from free-to-download coronavirus messages for use on hold, in queue or on the IVR, as our way of helping them to manage call volumes in these difficult times.
March 26, 2020 12:00 PM
The UK Department for Work and Pensions had used a clip from "Spring" by Vivaldi as its music on hold for over a decade - and people said they'd had enough. This is how the DWP chose the music to replace the Four Seasons.
February 6, 2020 11:47 AM
Showing 1 - 3 of 4 items

Personal Blog

DWP Makes Headlines with a Change to its Music on Hold   Now you might be wondering, “wh... Read More...
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Upcoming Events

17th Annual NEXT GENERATION BEST PRACTICES CX & CC Conference & Expo aimed at those who operate in North and South Americas, Europe, Middle East & Africa, Asia Pacific will help you with award-winning strategies and tactics from the best in the regio... Read More...

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