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Member Profile

Marlene Touche Du Poujol (22 Yrs in the industry)
Head of Inbound Channel
Woolworths Financial Services
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About Me, My Hobbies & Interests!

I have been a Contact Center professional since 1996. In this time I have held various Contact Center roles. I started my Contact Center career in Durban South Africa in the Banking sector and then relocated to Cape Town South Africa. That is when I joined Woolworths Financial Services as a Contact Center Service Manager. I was promoted into various different Contact Center Service Manager roles within the organisation. In 2012 I was promoted into the Head on Quality Improvement role where I set up the new department. Thereafter in 2013 I was promoted into the Head of the Inbound Customer Service Channel. It has been an amazing career, but what has made it rewarding is working with really wonderful people.

Company Details

Woolworths Financial Services offers a range of financial solutions. Our Products and services include the Woolworths in-store card; gold credit card; black credit card and revolving personal loans. Our Financial solutions are rooted in the same dedication to detail, reliability and guarantee of quality that you expect from Woolworths. That is the difference.
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