I have been a Contact Center professional since 1996. In this time I have held various Contact Center roles. I started my Contact Center career in Durban South Africa in the Banking sector and then relocated to Cape Town South Africa. That is when I joined Woolworths Financial Services as a Contact Center Service Manager. I was promoted into various different Contact Center Service Manager roles within the organisation. In 2012 I was promoted into the Head on Quality Improvement role where I set up the new department. Thereafter in 2013 I was promoted into the Head of the Inbound Customer Service Channel. It has been an amazing career, but what has made it rewarding is working with really wonderful people.