Founded in 1996 HTK delivers solutions to SME and large enterprises, telecommunication service providers and the public sector. HTK provides a hosted solution for mass notification, multi-channel marketing and customer-service automation. Customers include Cable & Wireless, BT, Specsavers and O2, local authorities and UK Police Forces. The HTK Horizon™ platform is web-based (Software as a Service) meaning no up-front investment, with a range of proven applications to mobilise a wide range of day-to-day business processes through IVR, SMS, MMS, email and WAP. Please Login (add)
In the high stress, high traffic world of contact center management we sometimes make mistakes in our rush to get things done, including technology deployment. What are some of the biggest mistakes made when choosing or setting up speech technology? March 9, 2010 5:00 AM
What are the most common applications for speech technology? As the technology gets more widespread, it is surely taking over some facets of the contact center industry. We asked professionals to find where it is being used the most. March 4, 2010 5:00 AM
The Call and Contact Centre Expo is Europe’s leading event for forward-thinking contact centre and customer experience professionals, showcasing the latest tools, strategies and innovations that are shaping the future of the industry. On the 21st and... Read More...