We are management consultants with a real focus on improving customer service and the customer experience. We provide a wide range of services across all sectors with expertise in transforming service, improving performance and supporting operations. Our expertise includes designing and building contact and customer service centres in addition to undertaking reviews of performance and operations. We have a number of products and tools including a best practice performance network and a Customer Experience Audit that measures how your customers really feel.
Operating at both a strategic and operational level, we are able to provide our clients with the expertise and support that they require to continuously improve performance to achieve greater value and increase customer satisfaction.Please Login (add)
What will make a customer stay with a company? Is it loyalty to the supplier, or the customer service you receive? Perhaps one cannot exist without the other? We asked industry professionals for their opinions. April 28, 2010 5:00 AM
Technology is a great enabler when used properly, and when used appropriately by contact centers can really improve customer service. We asked industry professionals for their top tip regarding the use of technology in relation to improving customer service. April 16, 2010 5:00 AM