We are management consultants with a real focus on improving customer service and the customer experience. We provide a wide range of services across all sectors with expertise in transforming service, improving performance and supporting operations. Our expertise includes designing and building contact and customer service centres in addition to undertaking reviews of performance and operations. We have a number of products and tools including a best practice performance network and a Customer Experience Audit that measures how your customers really feel.
Operating at both a strategic and operational level, we are able to provide our clients with the expertise and support that they require to continuously improve performance to achieve greater value and increase customer satisfaction.Please Login (add)
Mpathy Plus have worked with whg in transforming their customer service to a level exceeding many household names. The changes included opening hours, recruitment, training, introducing shift patterns and completing Customer Experience Audits. October 24, 2014 5:45 PM
What will make a customer stay with a company? Is it loyalty to the supplier, or the customer service you receive? Perhaps one cannot exist without the other? We asked industry professionals for their opinions. April 28, 2010 5:00 AM
The Call and Contact Centre Expo is Europe’s leading event for forward-thinking contact centre and customer experience professionals, showcasing the latest tools, strategies and innovations that are shaping the future of the industry. On the 21st and... Read More...