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Mats Rennstam | Personal Profile
Member Profile
Company Details
Bright was founded in 2000. Since then over 1,000 contact centre reviews have been carried out and millions of clients’ customers have been surveyed. Based on this we know what it takes to become a best in class customer service operation and have perfected our tools to help clients achieve this.
The Bright Suite analyses and benchmark key performance indicators of contact centres in all sectors. Main areas covered are:
Performance
Customer satisfaction
Employee engagement
The results form a platform for participants’ target setting and improvement plans. The end goal is to significantly improve our clients’ competitive edge, at the same time as we improve overall customer and staff satisfaction.
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The Bright Suite analyses and benchmark key performance indicators of contact centres in all sectors. Main areas covered are:
Performance
Customer satisfaction
Employee engagement
The results form a platform for participants’ target setting and improvement plans. The end goal is to significantly improve our clients’ competitive edge, at the same time as we improve overall customer and staff satisfaction.
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Contact Centers are about People and every year thousands of centers around the World celebrate the industry we work ... Read More...
Be a Part of the Only Week Long Celebration Dedicated Exclusively to the Contact Center Industry
Contact Centers are about People and every year thousands of centers around the World celebrate the industry we work ... Read More...
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