General Manager, Customer Contact Centres
I am an Operations & Customer Experience Manager with extensive experience across various industries. My track record includes rolling out multiple change and transformation programs leading to the successful increase of operational and business efficiencies, combined with improvements in customer experience and people engagement. I am passionate about delivering quality customer experiences through innovative ideas and strategic planning, in addition to leading and coaching teams to achieve best practice outcomes.
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall