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Melvin Collins (23 Yrs in the industry)| Past: | Asurion JP Morgan Chase |
20 year’s experience in IT & retail with an emphasis in inbound / outbound contact center technology, predictive dialers, call recording, help desk troubleshooting, and business analytics. Also experienced in LAN/WAN’s, Active Directory, Avaya CM, CTI, VoIP, PBX, Cat6 & Fiber cabling, Server Rack & Stack, A/V setups, Knowledge/ Change Management, end user training, Business Intelligence- Data mining/, MS Office, TFS, IVR, Call Recording, Contact/Call Center Environment, Energy and Finance Information Technology Proven ability to deliver results in response to time-sensitive business performance and customer analytics requests; involving problem analysis, methodology development, well developed critical thinking skills, technical execution, development of strategic recommendations, and presentation of findings to stakeholders. Ability to handle/manage multiple simultaneous priorities, deadlines, and deliverable's in fast paced environment Leader with strong verbal and written communication skills - both from a functional and technical perspective. Comfortable working in a matrix-management environment with numerous indirect and project team reporting relationships
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