As SVP, Sales for the BPO division of NTT, Michael leverages his 30 years’ experience in the Contact Centre and CX space to drive differentiation and growth for NTT and its Clients. Michael works tirelessly to understand client organization and industry sector challenges, mapping those challenges to unique and sustainable customer management solutions that affect accelerated client and consumer business outcomes. Michael brings a solid understanding of both technical and operational environments, to all client engagements, with a view to striking the right balance between automation, and human engagement in delivering differentiated CX outcomes for NTT Clients.
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