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About Me, My Hobbies & Interests!

I am seeking an opportunity to use my significant Operational and Entrepreneurial expertise as part of a dynamic Management Team in a high growth and purpose driven environment. I am known as an exceptional Team Builder and Mentor who is solution oriented and results driven. Experienced at leading successful organizational change initiatives and transformations developing breakthrough solutions that drive both top and bottom line improvements. I possess excellent communication skills with the demonstrated ability to work across the organization to develop consensus and collaboration. My skillset has been transferable across Large Enterprise as well as Entrepreneurial startups leading operations, account management, sales/marketing, and in-house and outsourced customer contact organizations. My strengths include direct sales and service, new business development, account management, organizational design, development and best practice deployment, customer focus and customer satisfaction, delivery of the ideal customer experience and omni channel development and implementation. I am an entrepreneurial spirit, problem solver and get things done executive with a track record of success in both large corporate and small business environments. Experienced at strategic transformation and turnaround. Led major change initiatives at Gateway, Sprint and Capital One building strong operational foundations which facilitated growth and customer satisfaction. Known for developing and maintaining an extensive network of relationships, building and mentoring high performance teams, collaborative leadership, mentoring and developing the leaders of tomorrow. My ideal role is in a growth oriented organization that is seeking strategic and motivational leadership with a strong foundation in analysis, process and team mentoring and development. Specialties include: Marketing and Operations Integration, Multi channel mgmt and integration, Sales Management, Sales Operations, Telesales, Inside Sales, sales and revenue strategy development and implementation, Contact Center Strategy and Operations, turnarounds, start ups, change initiatives, sales and marketing management, business analytics, new business development, Customer Satisfaction and Loyalty, Ideal Customer Experience, using web and social media in sales and service, self-service applications, data analytic targeting and segmentation, operational analytics, omni channel strategy and deployment

Company Details

Global provider of sales, service, support, back office and Human-in-the-Loop Machine Learning with offices in Europe, South Africa, South America, the Philippines and global WFH. We specialize on emerging businesses in high growth or transition providing solutions for ecommerce, retail, eduTech, finTech, gaming, business and consumer services.
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