Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?Please Login (add)
This short market insight takes a look at flushing out some common misconceptions about outbound dialing. It touches on agent hiring, DNC regulations, and proactive customer care. March 15, 2007 5:00 AM
Clients recognize that high-quality interactions add significant value to the customer experience. While the home-agent model can be a stand-alone offering, it is often used as a part of a total solution – a complement to IVR self-service and brick-and-mortar agents. August 22, 2006 5:00 AM
The Call and Contact Centre Expo is Europe’s leading event for forward-thinking contact centre and customer experience professionals, showcasing the latest tools, strategies and innovations that are shaping the future of the industry. On the 21st and... Read More...