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Member Profile

Michelle Delos Reyes (18 Yrs in the industry)
Contact Center Manager, Employee Services
Al Futtaim
1 Connection

NEW!

About Me, My Hobbies & Interests!

Tier 1 is the contact centre of HR Connect that provides call and non-call handling support for approximately 11, 000 employees within UAE and GCC region through a centralized HR shared services environment. Service portfolio includes Policy advice, HCM System Support, Case management and Life and Work events.

Manage, supervise and evaluate the delivery of hr.connect and contact centre activities for the employee lifecycle within agreed performance levels. Evaluate current performance levels within the team and view to identify ways of improving performance levels.